SHIPPING & RETURN

SHIPPING

Our websites offer free standard shipping on all orders over $45 within the United Kingdom. & 500 LE within Egypt. CECILIA reserves the right to change this shipping promotion at any time.

Most orders are delivered within 4-6 business days using First Class Mail Service.  ceciliacosmetics.com orders are shipped and delivered on business days ( excluding major holidays).  Most orders are processed within 24 hours of receipt (processing time does not include weekend days). 

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. Overnight Service and 2nd Day Service is not available for shipments to APO/FPO, PO Box destinations.

RETURNS & EXCHANGES

Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Sale Items, Bundles & offers
  • Health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any product with obvious signs of use
  • Health and personal care items
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 5 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {info@ceciliacosmetics.com}.

Only regular priced items may be refunded. Sale items cannot be refunded.

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your CECILIA purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

• Returns must be made within 5 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.

Contact us at {info@ceciliacosmetics.com} for questions related to refunds and returns.